Mesquite, NV

For the long weekend I decided to plan a trip. Tyler & I invited some friends to come along. We went to Mesquite to shop, golf, swim, gamble, and lay out.
Sounds great right?
Well, don't get me wrong. It was a ton of fun but getting there was a whole other story. It was dRaMa! I figure I should write all the details down. Plus some people may find it funny. Maybe I will too after some time...

So we booked this particular condo because they gave 50% off golf at a handful of courses. I called the day before we left for the trip to get all the golf rates and get a tee time for the boys. I talked to the lady at the front desk and she informed me that they do not offer 50% off golf. They advertised this ALL over the website, so I asked to talk to the manager. I had to leave a message for the resort manager to call me back. I just assumed the lady I talked to was an idiot and did not know what she was talking about.
About six hours later the manager calls back and I have Tyler talk to her. I did not hear most of the convo but I do hear Tyler say, "this is bad business." The manager told Tyler that they do not give discounts on golf and that their IT guy messed up. Tyler said that is okay but what can you offer us because we booked this place for the reason of the golf prices. The manager, Teresa then told Tyler that she could cancel the reservation for us. Tyler said don't do that and they went back and forth a few times and eventually she hung up on him.
I called right back to smooth things over, I did not want our reservations to get cancelled. I talked to the first lady I initailly spoke with. She informed me that the manager was gone for the day, which was weird since Tyler just spoke with her minutes before.
So I had to wait until the next day to call and striaghten everything out. Once I finally got ahold of the manager she is like, "Oh Staci Stanton, yes I know who you are, I spoke with your husband and he is very rude."
Really all we wanted was the golf rates, and she still did not have those for us. So I was really nice and apoligized for anything Tyler said, even though he was not in the wrong. She said she would honor the golf rate since it was on the website but she would have to call in some favors. I said great! Call me with the prices. And a few minutes later she called me back and we got the rate and booked the tee time. She then went on to tell me, this is all in past and there would no hard feelings between her and Tyler once we check in.

It was a headache but we got it all figured out.....or did we.

We drove down to Mesquite and go to the condo to check in. The women was going over everything and she casually said they changed our reservation. They switched us to two two bedroom condos. So they split the group up. We are like how can you change our reservation without telling us? The lady at the front desk tells us, "we did talk about this, we called Staci on Wednesday and went over this." Tyler and I just about lost it. Tyler was already pissed about the golf thing and now this! So Tyler starts getting all mad and I have to tell him to leave the room and I will figure it out. But he kept coming in to put in his two cents. This women was hating Tyler, she was having to take deep long breaths to calm down. We asked to talk to the manager, and the lady told us that if we spoke to the manager she would kick us out and make us stay at a hotel.
Tyler is a very calm and rational guy, and he was not rude to this lady. She was the biggest idiot and this palce was a joke.
Anyway, she took us to the room so we could see it, and it okay, nothing special. But she then starts telling us how we have to take inventory of everything in the condo, and that if anything is broken at the end of our stay our card would automatically be charged. They did not provide us with a check list to do this she recommended taking pictures of everthing. Really? No way are we leaving our credit card with these people.
By this time it was about 7 o'clock on Friday night and we were not gunna stay there. So we were at square one. We were all in the office of this condo using their WiFi to look for other places to stay. It was so expensive and the only rooms available were smoking only. After searching for awhile the lady at the front desk calls out for Tyler. Tyler goes into her office and she makes a few phone calls. She ended up calling another resort and booking a condo for us. At this point I think she just wanted us out of her office.

So we get to this new place, and it is awesome. Way nicer than the first place and cheaper. The man we checked in with said that every weekend he gets people sent over from "The Springs" the first place we went to. He says he benefits from their horrible managment.

Finally we had a place to stay after a few hours of stress. It really worked out for us in the end. Since Tyler & I had to deal with it the other couples gave us the master bedroom and the boys still got the golf rate.

The next day after check in the manager at "The Springs" called me because she heard there were problems at check in. I really did not care what she had to say because it was done with, we had a place to stay and never had to see these crazy liars over at "The Springs." She did not want to let it go, she kept saying she called me to change the reservation. They never called! She also started saying how we caused a scene in front of other guests in the lobby. There were no people in the lobby, ever, because no one wants to stay there! Plus she said we threatened to bring a lawsuit against them. Which also was not true. She then went on to say she was calling for two reasons: first to let us know that she was upset that we went to a competitors place to stay and that she lost the revenue from us. Second she wanted to make sure Tyler was not going to create problems at the golf course.
All her comments killed me, first off her people referred us to the competitors resort, she called them for us. Also, really Tyler creating problems? They had him all wrong.

Wow! This is realy long and that is not even all the crap we went through with "The Springs." Moral of the story....if you ever go the Mesquite do no, I repeat DO NOT stay at "TheSprings"

The End!